On the Retail channel FastTab, validate that the server name and database name are accurate. Select the channel database ID that you are trying to connect to. Go to Retail > Setup > Retail scheduler > Channel integration > Channel database. In the headquarters environment, perform the following steps: To perform the following procedure, you must be an administrator on the Retail server computer and the Channel database computer. In the Activation status column, check whether the status is activated or deactivated. Select the number of the device that you are trying to activate. Run job 1060 (Staff) and wait for it to finish.Īctivate the device again using the correct operator ID and updated password. In the left pane, click Retail, and then change the password. This should be same as the Operator ID you are trying to use for activation. In the left pane, click Profile, and then check the personnel number. Run jobs 1060 (Staff) and 1070 (Channel Configuration) and wait for them to finish. If it is the wrong address book, either change to the correct address book, or assign the employee to the correct address book. Under Address book > Employee address book verify that the address book is the one the worker belongs to. Select the store that you are trying to activate the device for, and then on the Store tab, click Edit. Go to Retail > Common > Retail channels > Retail stores. If it is empty or contains the wrong address book, enter the correct value. Select the worker (Operator ID) that you are trying to activate the device for and then on the Worker tab, click Edit.Ĭheck the Address Book value under Other information. The device should now activate successfully. Run job 1090 (Registers) and wait for it to finish.Īctivate the device again using the correct information. Go to Retail > Periodic > Data distribution > Distribution schedule. If it is empty or contains the wrong store number, enter the correct value. Select the register that you are trying to activate the device for, and then on the Register tab, click Edit.Ĭheck the Store number value. Go to Retail > Setup > POS > POS registers. MPOS cannot be used with Retail essentials. If a topic about these forms describes controls that you don't see, it may be because you’re using Retail essentials. In Retail essentials, the forms that you use to complete some tasks might include only a subset of the controls that are available for other configurations of Retail.
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